Privacy Policy –
8ph Casino Philippines

1. Data Controller

8ph Casino ("8ph," "we," "us," or "our") is the data controller responsible for the personal data you provide when using the 8ph Casino platform at https://8ph.asia and all associated mobile applications and services (collectively, the "Platform").

8ph Casino operates under a valid PAGCOR license and is subject to the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and the National Privacy Commission (NPC) of the Philippines. All personal data processing activities described in this Privacy Policy are conducted in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations (IRR).

By registering an account on the Platform or otherwise providing your personal data to 8ph Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Registration Data

When you create an 8ph Casino account, we collect the following personal data:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Mobile number (Philippine number required for OTP verification);
• Email address;
• Residential address (city, province, and postal code);
• Username and encrypted password.

2.2 Identity Verification Data

To comply with PAGCOR Know Your Customer (KYC) requirements and anti-money laundering (AML) regulations, we may collect:

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID);
• Selfie or live photo for facial verification;
• Proof of address (e.g., utility bill, bank statement dated within 90 days);
• Proof of payment method (e.g., screenshot of GCash or PayMaya account showing your name).

2.3 Transaction Data

We collect records of all financial transactions conducted through your 8ph Casino account, including deposit amounts, withdrawal requests, payment method references, transaction timestamps, and account balances. Note that full payment credentials (e.g., GCash PINs, bank account numbers) are never stored on 8ph Casino servers — these are handled exclusively by our certified payment processors.

2.4 Gaming Activity Data

We collect data about your gaming activity on the Platform, including games played, wagers placed, game outcomes, session durations, and bonus usage. This data is used for regulatory compliance, responsible gaming monitoring, and service improvement.

2.5 Technical Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data is collected via cookies and similar tracking technologies as described in Section 7.

2.6 Communications Data

We retain records of your communications with 8ph Casino, including live chat transcripts, support ticket exchanges, and any feedback or complaints you submit. These records are used to resolve disputes, improve our service, and comply with regulatory requirements.

3. How We Collect Your Data

8ph Casino collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access the Platform (see Section 7);
• From third parties — from our certified payment processors (GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for transaction verification; from identity verification service providers for KYC compliance; and from PAGCOR or other regulatory bodies as required by law.

4. Purpose of Processing

8ph Casino processes your personal data for the following purposes:

8ph Casino does not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5. Legal Basis for Processing

8ph Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent — for marketing communications and optional data processing activities. You may withdraw your consent at any time by contacting our support team or updating your account preferences;
• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and tax reporting obligations;
• Legitimate interests — processing necessary for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.

6. Data Sharing and Disclosure

6.1 Service Providers

8ph Casino shares your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory Bodies

8ph Casino is required by law to share certain personal data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine regulatory authorities upon lawful request or as required by our operating license.

6.3 Law Enforcement

8ph Casino may disclose your personal data to Philippine law enforcement agencies or courts where required by a valid legal order, warrant, or subpoena, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights and property of 8ph Casino.

6.4 No Sale of Data

8ph Casino does not sell, rent, lease, or trade your personal data to any third party for their own marketing or commercial purposes. Any data sharing is limited to what is strictly necessary for the purposes described in this Privacy Policy.

7. Cookies & Tracking Technologies

8ph Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect analytics data. The following types of cookies are used:

• Essential cookies — required for the Platform to function correctly, including session management and security tokens. These cannot be disabled;
• Analytics cookies — used to collect anonymized data about how players use the Platform, helping us identify areas for improvement. These are enabled by default but may be disabled via your browser settings;
• Preference cookies — used to remember your language and display preferences. These are optional;
• Marketing cookies — used to deliver relevant promotional content within the Platform. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For detailed information on the specific cookies used, please contact our Data Protection Officer (DPO) at the contact details in Section 15.

8. Data Retention

8ph Casino retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data — retained for a minimum of five (5) years after account closure, in accordance with PAGCOR licensing requirements and AML regulations;
• Transaction data — retained for a minimum of five (5) years after the transaction date, as required by the Anti-Money Laundering Act and BIR regulations;
• Communications data — retained for three (3) years after the communication, or longer if required for ongoing dispute resolution or regulatory proceedings;
• Technical and analytics data — retained in anonymized form for up to two (2) years for service improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC guidelines.

9. Data Security

8ph Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Two-factor authentication (2FA) for account access;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing by independent third-party security firms;
• Real-time fraud monitoring and anomaly detection systems;
• Secure data centers with physical access controls located within the Philippines.

While 8ph Casino takes all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a personal data breach that poses a real risk to your rights and freedoms, 8ph Casino will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8ph Casino:

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Children's Privacy

The 8ph Casino Platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. 8ph Casino does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the personal data, and report the incident to PAGCOR as required.

If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact our support team immediately at [email protected].

12. Third-Party Links

The 8ph Casino Platform may contain links to third-party websites or services, including payment processor portals (GCash, PayMaya/Maya, and banking portals). These third-party sites operate under their own privacy policies, which are independent of this Privacy Policy. 8ph Casino is not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any third-party site you visit.

13. International Data Transfers

8ph Casino primarily stores and processes your personal data within the Philippines. In limited circumstances, personal data may be transferred to service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification platforms with global operations. Any such international transfer is conducted only where the recipient country provides an adequate level of data protection, or where appropriate safeguards (such as data processing agreements incorporating NPC-approved standard contractual clauses) are in place.

8ph Casino will not transfer your personal data to any jurisdiction that does not provide adequate protection for personal data without your explicit consent, except where required by applicable Philippine law.

14. Updates to This Privacy Policy

8ph Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Privacy Policy will be communicated to registered players via the Platform, push notification, or registered email address at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact & Data Protection Officer

8ph Casino has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, 8ph Casino
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: Within 15 business days of receipt of your verified request

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.